Frequently Asked Questions


Do you have a catalog?

In order to conserve resources and to keep our catalog regularly updated, we do not offer a printed catalog. However as you browse the products on our website you may select “Print Catalog” in the top left corner of any product page – this will open up a print-dialogue box to print your own customized catalog of the products you are interested in. 


What is Tika's return policy?

We do not accept returns of orders shipped outside of the United States and Canada. All other items may be returned for a full refund (excluding shipping and handling) provided they are returned within thirty days of receipt, in their original condition and packaging and with a copy of the invoice. Absolutely no returns will be accepted beyond this time. Please contact us for a Return Authorization.


 What happens if I order an item which is out of stock?

While we make every attempt to remain in stock of our products, the nature of bead production and sourcing causes occasional shortages. We will ship partial orders unless you instruct us otherwise. We backorder items valued at a total of $50 or more, and when they arrive again in stock we will first contact you to see if you still wish to purchase the goods. Should your item be indicated as out of stock, please check back and reorder at a later date.


 How soon will you ship my order?

We typically ship all orders within 1-2 business days of receipt. Please keep in mind that it may take longer for us to process and ship your order depending on seasonal busyness. Delivery time will vary based on your distance from our location in Trinidad, Northern California and the shipping options you choose.


 What are your shipping and handling charges?

Shipping charges are added in your shopping cart. In some cases when we ship your order the actual price of shipping will be less than that quoted, and if so, you will be charged the lower amount - we never charge more than actual shipping cost.

Packages that are valued over $200 and shipped by USPS are shipped with "Signature Required" services as an economical way to assure safe delivery to our customers. If this is inconvenient and you would prefer instead to pay for insurance, or carry the risk of loss of the package yourself, you can let us know in the order comments field when placing your order.

We are big recyclers here and use recycled shipping and packaging materials whenever possible.
For large orders shipping insurance may be added - any charges will be indicated in your shopping cartClick here for our shipping insurance policy.


 Do you charge sales tax?

We are located in Northern California and add sales tax (8.75%) to orders shipped within the state of California. If the order is shipped outside of California there will be no sales tax added.
If you are a registered wholesale customer and we have your Resale Certificate on file, you will not be charged sales tax.


 Do you ship international orders?

Yes, Tika ships to countries all around the world. However customs duty is the responsibility of the customer and you should check with your relevant government department in your country about customs duty rates and possible clearing fees if you are in any doubt.

Sorry, but please note that due to CITES International Trade Agreement, our Shimmerwing Butterfly Jewelry is not available for sale outside of the USA.

International shipments can only be made on acceptance of the following terms:
“I understand that this order may be examined by the customs authorities of the country to which these goods are being shipped. I also understand that duty, taxes and/or clearing charges may be assessed and charged to me by the shipper in addition to the amount authorized above. I agree that all and any such charges are solely my responsibility and that in the case of any queries and/or disputed charges, I will communicate directly with the carrier and/or customs. Tika accepts no responsibility for delay, loss or financial liability due to the actions of the customs authorities or the carrier. Once items are delivered to the carrier, they are considered sold and all queries concerning shipments should be made directly to the carrier. Should a international package be refused, the customer will still be responsible for ALL duties and taxes associated with that order.” 

For International orders we require shipping insurance and you will see the charge in your shopping cart. Click here for our shipping insurance policy.

NOTE: Canadian orders may be subject to tariffs, customs duties and associated assessments just like any other international destination.


Do your beads always look exactly like the pictures online?

We strive for the best possible color reproduction, but online color can be affected by the display settings and quality of your monitor. If you are ordering beads for a project where an exact color match is essential, we suggest you order a test quantity first. Please also note that many of our beads are hand-made and color, pattern and size may vary slightly from batch to batch. While our makers try to keep such variation to a minimum, the differences inherent in hand-crafted beads are part of their charm.


~ Any further questions, please contact us or call us at 800.459.3669 or 707.677.9417